CLIENT ON-BOARDING: DIGITAL-FIRST BANKING FOR DIGITAL-FIRST CUSTOMERS FORUM 2019
Client On-boarding is one of the most critical functions for banks as it directly impacts client experience, servicing, and relationships— all of which, in turn, impact profits.
In this challenging economic environment, banks are expected to match each other quite closely in terms of product innovation and financial service offerings.
A real difference will, therefore, lie in creating a high-quality first impression. The financial institutions must deal with yet another aspect of the economic fallout-Customer Satisfaction.
The global Banking landscape has been forever changed by the evolutionary credit crisis, leaving issues of trust, customers attrition, brand loyalty,and the resulting revenue declines trailing in its wake. To ensure the success, financial institutions, while marshaling resources to raise capital and cut costs where possible, must not overlook their lifeblood-ongoing acquisition, optimization, and retention of the customers.
The bottom line is that financial institutions must improve customer experience to keep customers happy and satisfied.
WHO SHOULD ATTEND
VPs, Directors, Heads, Managers of:
Client Onboarding Officer
Digital Onboarding Officer
Head of Identity and Access
Head of Customer Experience
Head of Digital Innovation
Chief Digital Officer
Head of Design
Head of Digital Service Delivery
Global Head of Client Solutions
Customer Relationship Manager
Business Development Director
Head of Data and Analytics
Chief Technology Officer
Chief Fraud Management Officer
Anti Money Laundering Officer
Risk management Officer
Head of Product Management
Chief Information Officer
Chief Compliance officer
Accounting and Audit firms
E-Commerce and Internet Business