2-day Customer insights & UX research training - 31-Jan & 7-Feb 2020
2-day Customer insights & UX research training in Amsterdam
Knowing who your customers are makes your product and marketing more successful. Learn how to gather customer insights with hands-on UX research methods, tools and processes.
In this fast paced 2-day training we will teach you how to integrate UX research skills and methods into your daily work. Knowing what process to follow, which techniques to apply and what tools to use lies within the heart of our training.
- A well-balanced mixture of theory and practices
- Centrally located in Amsterdam
- Including coffee, tea, drinks, healthy snacks and a delicious lunch
- The UX research process
- Mapping your customers
- Customer journey's
- User interview techniques
- User validation
- Proposition testing
- Usability testing
- Co-generative research
- Surveys and online feedback tools
- Online user testing tools
- Online analyse tools
- Integrate UX research in your work
- Turn customer insights into business success
- ... and more!